Thomas
Mihaljevic

Program Administrator, Student Support Branch · Thunder Bay

• Adjudicate roughly 220 supporting documents per week for OSAP applications, determining eligibility under program policy and provincial student aid legislation.
• Assess documentation across academic progress, disability status, SIN corrections, and bankruptcy files, verifying submissions and flagging discrepancies for correction.
• Issue manual payments where system-generated funding does not process, and communicate approval and rejection decisions through the ministry portal.

Graduate Assistant, Department of Economics · Thunder Bay

• Supported undergraduate economics courses through weekly office hours, working through microeconomic theory and quantitative methods.
• Assessed assignments and exams for over 100 students per term with written feedback tied to course learning outcomes.

Business Office Clerk, Accounts Receivable · Thunder Bay

• Managed inpatient revenue collection averaging $400,000 per month, with accurate general ledger entry and full legislative compliance.
• Reconciled Patient and Mental Health Trust accounts averaging $75,000 in balances against monthly transaction volumes of $40,000.
• Analyzed healthcare policy to maintain operational compliance and prepared chronic co-payment agreements for clients and decision-makers.

Collections Officer - Summer Student · Thunder Bay

• Managed over 500 taxpayer accounts, assessing legal collectability and enforcing compliance with CRA regulations.
• Identified and actioned uncollectable accounts, reducing active case volume and improving team throughput.

Data Analyst, Contract · Remote

• Analyzed engagement data from more than 2,000 online communities to surface behavioural trends and inform algorithmic content recommendations.